Hello,
I am Sara from Zylom.
You will find the most frequently asked questions on this page, so please check first whether or not your question has already been answered.
Online games
Registration
- Can I play all your games for free?
- How do I register?
- Why do I have to register?
- Can another user register using my email address?
Playing the game
- Why is the game slow / stuttering?
- How do I play a game?
- Why do I receive a security warning and why do I have to select YES when I try to play certain games?
- How do I play without the ads?
- Why am I unable to play Cosmic Switch and/or Honey Switch?
- Can I start a new game in Insaniquarium?
- Can I play the Online games on a Mac?
The game fails to load
- When I click on 'Play' for an online game the advert appears, but the game does not start.
- I have installed Java, but the game still will not start or is very slow.
- I have clicked Play, but the ad has not appeared and the game does not start.
- When I click PLAY, a screen appears asking if I am playing for the first time, but nothing happens when I click YES.
Highscores
- Why have my scores not been registered?
- The Highscores screen does not appear.
- How can I qualify for a medal?
- Some players achieve extremely high scores. How do they do that?!
Password
- I have forgotten my password.
- I have forgotten my login name.
- Another user would like to play on my PC, but not with my login name.
- Can another user register using my email address?
Other
- I would like to subscribe to the newsletter.
- I would like to cancel my subscription to the newsletter.
- Can I play the Online games on a Mac?
- What are the optimum PC system requirements for playing Zylom games?
If your question isn't mentioned above, please contact us.