I have installed Java, but the game still will not start or is very slow.

It could be that Java has not been installed correctly or that you have the incorrect version of the program. You can follow the instructions for Windows below. Click here to find the instructions for Apple/Macintosh.

Windows
Please select your browser:
Internet Explorer
Firefox
Google Chrome

Internet Explorer for Windows
Please carry out the following steps:
1) Click on 'Tools' in the menu bar of Internet Explorer and select 'Internet Options'.
2) Click on the 'Security' tab. Change the security setting for the internet to 'Medium' or lower.
3) Click on 'Apply'.



4) Click on the 'Advanced' tab.
5) Scroll down until you see the heading 'Microsoft VM'.
6) Select the boxes next to 'Java Console', 'Java Logging' and 'JIT compiler for virtual machine' and click 'Apply'.



This should resolve the problem. If you do not see the 'Microsoft VM' heading, please install Microsoft Java by doing the following:
1) Click here to download the free file required.
2) Click 'Run' and follow the instructions on the screen.
3) Restart your computer when the installation is complete.

If you have restarted your computer but the problem still persists, please visit the Java website and install the latest version of Java by following the instructions.

Firefox for Windows
Please check if Java is not disabled for your browser by following the steps below:
1) Open the menu in the upper right corner by clicking on the small 3 horizontal line icon.
2) Click 'Add-ons'.
3) Click 'Extensions'.
4) If Java is disabled, please click 'Enable'.



This should resolve the problem. If you cannot see Java in your browser's 'Extensions' menu, visit the Java website and install the correct version of Java by following the instructions.

Google Chrome for Windows
Please carry out the following steps:
1) Open the menu in the upper right corner by clicking on the small 3 horizontal line icon.
2) Select the 'Settings' and scroll down.
3) Click on 'Show advanced settings...' and scroll further down.



4) In the 'Privacy' section, click on 'Content settings…'.
5) Make sure that the settings under 'JavaScript' are set on 'Allow all sites to run JavaScript'.
6) Also check if the box 'Run all plugin content' under 'Plugins' is ticked.

If you have restarted your computer but the problem still persists, please visit the Java website and install the latest version of Java by following the instructions. 



Apple/Macintosh
If you have an Apple/Macintosh computer and the game does not start, please follow the steps below:
1) Download the newest version of Java from their website.
2) Double-click on the package icon to start the installation.



3) Click 'Next'. The installer will give you some options to install certain homepages and search engines. Uncheck all the boxes and click 'Next'.
4) The installation will complete and a confirmation screen appears. You can now click 'Close' to end the installation process.

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