FunPass
Do you have a question regarding FunPass? Don’t worry – help is here!
Below you can find the most frequently asked questions about:
- - General information
- - FunPass trial
- - Cancellation
- - Troubleshooting
Categories
- Payments
- Troubleshooting
- How-To
- Activation
- General
- FunTicket
- General
- Cancellation
Questions
- How can I pay for FunPass?
- I don't have a credit card. Can I still subscribe to FunPass?
- How can I change my payment details?
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- I keep receiving an error message while ordering FunPass.
- I'm getting an error message that I have to pay my FunPass which I've already paid
- You took payment twice for my FunPass
- My free FunPass days from ordering during promotion have not been added
- I cancelled but you charged me again
- I've received a message that Zylom was unable to collect my payment. What should I do?
- The game says I can only play a limited amount of minutes, but I have FunPass. Why is this?
- I receive a message stating my login name already exists when I try to subscribe to FunPass. What should I do?
- I'm a FunPass player, and I keep receiving an error message that my user name/password cannot be found.
- Can I play games with my FunPass on another computer?
- Can I play with FunPass right after ordering it?
- What happens to games I have previously purchased when subscribing to FunPass?
- How can I change my subscription details?
- I want to play my FunPass games on a different computer, but it won't work. What should I do?
- What should I do if I need to reinstall Windows or buy a new computer?
- I can't remember my FunPass login details. How can I retrieve this information?
- What is FunPass?
- How much does FunPass cost?
- Can I try out FunPass first?
- How do I subscribe to FunPass?
- I don't have an Internet connection. Can I still subscribe to FunPass?
- Do I need an active Internet connection to play via FunPass?
- Will my subscription be renewed automatically?
- Can I still play the full versions of games after cancelling my subscription?
- What are the FunPass benefits?
- Do I have to pay for games when I have FunPass?
- Which games can I play with FunPass?
- Is FunPass safe?
- What do I do if something happens with my FunPass?
- I have a 3-month, 1-year, or 2-year FunPass subscription and I want to pay in installments. How can I do this?
- What is a free monthly game credit and how does it work?
- How do I use FunPass?
- What is the impact of removing the Double Packs and Super Packs for FunPass members?
- Is FunTicket safe?
- Can I play any game I like with FunTicket?
- Which games can I buy with FunTickets?
- How can I redeem a FunTicket?
- Will FunTickets remain active when I don't want to use them yet?
- Can I save my FunTickets for later use?
- When will I get a new FunTicket to use?
- How do I know how many FunTickets I currently have?
- How can I reinstall and reactivate a game I've bought with a FunTicket?
- What do I do if something happens with my FunTickets?
- Can I use a FunTicket right after ordering my subscription?
- Will my subscription be renewed automatically?
- Can I still play my FunTicket games after cancelling my subscription?
- Can I still use my remaining FunTickets if I cancel my subscription?
- How can I cancel FunTicket?
- Will I have to pay extra if I cancel FunTicket?
- My 30% member discount isn't applied. What's going on?
- My FunTickets seem to be gone. What happened?
- What's the difference between FunPass and FunTicket?
- What are the FunTicket benefits?
- How can I change my subscription details?
- What is FunTicket?
- Can I play all games without time limits during my FunTicket subscription?
- How can I cancel FunPass?
- I've cancelled FunPass, but want to keep it anyway. What can I do?
- I've cancelled my FunTicket subscription, but I've changed my mind and want to keep it. What should I do?
- You have not added my free FunPass days as a reward for not cancelling my FunPass
- Can I still play the games after I cancelled my FunPass?
Dear Zylom player,
If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.
