Troubleshooting
Are you experiencing issues with your game(s) or our website? Don’t worry – help is here!
Below you can find the most frequently asked questions about:
- - Games not working
- - Logging in
- - Error messages
Categories
- Error Message
- The Game Is Not Working
- Online Game
- Windows 8/8.1/10
- Windows 8/8.1/10
- Windows 8/8.1/10
- Log In
Questions
- I receive a message saying that I have to register, but I have already created an account.
- The game tells me the trial period is over, yet I have not played it at all, or only for a few minutes.
- The game tells me to download DirectX or Direct 3D.
- My virus scanner tells me there's a virus in the game.
- I'm trying to (re)activate a game, but an error message appears saying 'Requested page cannot be found'.
- Why do I receive a security warning and why do I have to select YES when I try to play certain games?
- I keep receiving an error message while ordering a game.
- I'm getting an error message that I have to buy the game again, but I've already bought it
- I'm experiencing issues with downloading or activating games. Zylom recommends lowering my security settings to solve the issue. How do I lower my security settings?
- I get an error message when I go to the 'My Account' page. What do I do?
- The game won't start.
- The game crashes while I'm playing.
- The game plays in windowed mode, but I would like to play in full screen.
- I am unable to select any options in the game.
- The game is running very slow.
- The game doesn't start. What can I do?
- My game is not working on Windows 10. How can I fix it?
- I get a blank screen and/or my game suddenly stops working.
- After a few levels the game closes, even though I haven't reached the end.
- I click 'Play' in an online game, but the game does not start.
- I have installed Java, but the game still will not start or is very slow.
- Why is the game slow or stuttering?
- The game freezes. What should I do?
- Why aren't my scores registered?
- The screen with my high scores is not visible.
- My scores have disappeared.
- I've installed the Zylom GamesPlayer, but every time I come back to your website, I get the message to install it again. What should I do?
Dear Zylom player,
If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.
