Buying and (Re)Activating Deluxe Games
Contains all information about buying and reactivating downloaded games:
- how to buy games
- payment information
- how to reactivate a game you have bought
- technical issues
Categories
- (re)activating a bought game
- troubleshooting
- buying a game
Questions
- What should I do with the games I have bought if I reinstall Windows or buy a new computer?
- I have reinstalled the game I purchased. How do I activate it?
- How can I (re)activate a game on a computer without an Internet connection?
- I have not received my license code yet.
- My game was not activated immediately after purchase.
- I'm trying to (re)activate a game, but an error message appears saying 'Requested page cannot be found'.
- The game is asking for an activation code but I have not received an e-mail with the code
- I ordered a game. How do I get it on my computer?
- The game won't start.
- The game crashes while I'm playing.
- The game tells me to download DirectX or Direct 3D.
- My virus scanner tells me there's a virus in the game.
- The game plays in windowed mode, but I would like to play in full screen.
- I am unable to select any options in the game.
- The game is running very slow.
- I keep receiving an error message while ordering a game.
- I have a question or issue when downloading or playing Delicious - Emily's Home Sweet Home.
- I'm getting an error message that I have to buy the game again, but I've already bought it
- You took payment twice for my game
- I bought a game in the past but I cannot find it on your website
- Which games have I bought in the past?
- How do I know if a game works on Windows 10?
- My game is not working on Windows 10. How can I fix it?
- I'm experiencing issues with downloading or activating games. Zylom recommends lowering my security settings to solve the issue. How do I lower my security settings?
- I upgraded to Windows 10 and my games download and install but they will not open on my computer.
- I now have Windows 10, however my games won't open in full screen mode anymore.
- My game is not working properly on Windows 10, the game is constantly flickering. How do I solve this?
- I reset my password, but I still can't sign in.
- How do I uninstall games?
- How do I clear my browsers cache/cookies?
- I get a blank screen and/or my game suddenly stops working.
- Where has the Zylom Sales Corner gone?
- How do I buy a game?
- How can I pay?
- How much do I have to pay?
- Is it safe to buy games and pay for them online?
- Can I pay by bank transfer or direct debit?
- I don't have a credit card. Can I buy a game anyway?
- Am I authorized to install the game on more than one computer?
- Will I receive the game on CD?
- Can I get a refund?
- When I choose BUY NOW or BUY THIS GAME, my screen turns blank or an error message appears saying 'Page not found'.
- Why is the start screen of the downloadable game different than before?
- I have a coupon code. How can I use it?
- Can I buy and play a game on a computer that doesn't have an Internet connection?
- What are the benefits of buying a game?
- What's a Worldwide Premiere?
- I bought a game but I don't like it
- I bought a game in the past, can I swap it for another game?
Dear Zylom player,
If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.
