I've received a message that Zylom was unable to collect my payment. What should I do?

If you've received a message that we will try collecting your payment again, then please make sure you have enough funds available on your bank account or on your credit card. If your billing information is incorrect, please update it here. In the meantime, you can continue playing using your subscription!

If you've received a message that we were unable to collect your payment and hence your subscription has been cancelled, then please update your billing information here so you can subscribe again!

If you're unsure whether we will try collecting your payment again, then please check the 'FunPass' or 'FunTicket' box in 'My Details'. There it will state if we intend to try collecting your payment again, or if you need to update your billing details and re-subscribe.

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Dear Zylom player,

If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.

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