How-To
Not sure on how to do something or what you should do exactly? Don’t worry – help is here!
Below you can find the most frequently asked questions about:
- - Buying games
- - Activation
- - Download and installation
- - My Account
- - Playing online games
Categories
- Credits
- Buy
- Download and Activation
- General
- My Account
- Play Online Games
- Windows 10
- Download and Installation
Questions
- Can I download a game so that it can be played on a computer with no Internet connection?
- How can I pay?
- I have reinstalled the game I purchased. How do I activate it?
- How can I (re)activate a game on a computer without an Internet connection?
- I have not received my license code yet.
- My game was not activated immediately after purchase.
- What happens when I have to reinstall my computer or when I buy a new one?
- The game says I can only play a limited amount of minutes, but I've bought this game with a FunTicket. What should I do?
- The game is asking for an activation code but I have not received an e-mail with the code
- How do I buy a game?
- How much do I have to pay?
- Is it safe to buy games and pay for them online?
- Can I pay by bank transfer or direct debit?
- I don't have a credit card. Can I buy a game anyway?
- When I choose BUY NOW or BUY THIS GAME, my screen turns blank or an error message appears saying 'Page not found'.
- I have a coupon code. How can I use it?
- Can I buy and play a game on a computer that doesn't have an Internet connection?
- When the Double Packs and Super Packs are removed on September 15, 2016, will the individual games in the Packs also be removed?
- Where can I download games?
- How do I install a game?
- My computer is set up for multiple users; can they all play the game?
- How do I uninstall games?
- Can I install games on a Mac?
- Am I authorized to install the game on more than one computer?
- Will I receive the game on CD?
- Is it safe to play on Zylom.com?
- Can I play Zylom games on a mobile phone or a tablet?
- I bought a game in the past but I cannot find it on your website
- I ordered a game. How do I get it on my computer?
- Can I still play the Packs I've already purchased after September 15, 2016?
- What is the optimum computer configuration for Zylom games?
- What are Deluxe games?
- What does it mean to "instantly" play downloadable games?
- What are online games?
- Which browser should I use to play Zylom games?
- How can you play Delicious - Emily's Honeymoon Cruise?
- What is the optimum computer configuration for Delicious -Emily's Honeymoon Cruise?
- What's a Worldwide Premiere?
- You took payment twice for my game
- Which games have I bought in the past?
- I bought a game but I don't like it
- I bought a game in the past, can I swap it for another game?
- How do I uninstall games?
- Why is FunTicket no longer available? What has FunTicket been replaced with?
- Can I play all your online games for free?
- Can I play your online games with Windows Vista, Windows 7 or Windows 8?
- Can I play your online games on a Mac?
- How can I turn the sound of a game on or off?
- Can I pause the game or save it?
- How can I play without advertisements?
- Can I play against other players and compare my scores?
- Where can I find the instructions for games?
- Some players have really high scores. How do they do that?
- Can I transfer my high scores to a different login name?
- What are multiplayer games?
- How can I play multiplayer games on Zylom?
- How can I log in to play multiplayer games on Zylom?
- What are the benefits of playing online games?
Dear Zylom player,
If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.
