FunPass
Find everything about our FunPass subscription:
- general information
- how to subscribe
- payment information
- technical issues
Categories
- troubleshooting
- FunPass in general
- paying for FunPass
- subscribing to FunPass
Questions
- The game says I can only play a limited amount of minutes, but I have FunPass. Why is this?
- I receive a message stating my login name already exists when I try to subscribe to FunPass. What should I do?
- I want to play my FunPass games on a different computer, but it won't work. What should I do?
- What should I do if I need to reinstall Windows or buy a new computer?
- I can't remember my FunPass login details. How can I retrieve this information?
- The game won't start.
- The game crashes while I'm playing.
- The game tells me to download DirectX or Direct 3D.
- My virus scanner tells me there's a virus in the game.
- The game plays in windowed mode, but I would like to play in full screen.
- I am unable to select any options in the game.
- The game is running very slow.
- How do I access the games that are exclusive to FunPass players?
- I've cancelled FunPass, but want to keep it anyway. What can I do?
- My 30% member discount isn't applied. What's going on?
- I keep receiving an error message while ordering FunPass.
- I have a question or issue when downloading or playing Delicious - Emily's Home Sweet Home.
- I'm getting an error message that I have to pay my FunPass which I've already paid
- You took payment twice for my FunPass
- My free FunPass days from ordering during promotion have not been added
- You have not added my free FunPass days as a reward for not cancelling my FunPass
- Why do I need to enter my payment details when trying to order a free game with my credit?
- I'm a FunPass player, and I keep receiving an error message that my user name/password cannot be found.
- How do I know if a game works on Windows 10?
- My game is not working on Windows 10. How can I fix it?
- I'm experiencing issues with downloading or activating games. Zylom recommends lowering my security settings to solve the issue. How do I lower my security settings?
- I upgraded to Windows 10 and my games download and install but they will not open on my computer.
- I now have Windows 10, however my games won't open in full screen mode anymore.
- My game is not working properly on Windows 10, the game is constantly flickering. How do I solve this?
- I reset my password, but I still can't sign in.
- How do I uninstall games?
- How do I clear my browsers cache/cookies?
- I upgraded to Windows 10 and my games download and install but they will not open on my computer.
- I get a blank screen and/or my game suddenly stops working.
- What is FunPass?
- How much does FunPass cost?
- Can I try out FunPass first?
- How do I subscribe to FunPass?
- Can I play games with my FunPass on another computer?
- I don't have an Internet connection. Can I still subscribe to FunPass?
- Do I need an active Internet connection to play via FunPass?
- What are the FunPass benefits?
- Do I have to pay for games when I have FunPass?
- Which games can I play with FunPass?
- How do I pay for FunPass?
- How can I cancel FunPass?
- Is FunPass safe?
- What do I do if something happens with my FunPass?
- Is it safe to play games on Zylom?
- Is FunPass automatically renewed?
- Why do I need to fill in my payment details when I apply for a free FunPass trial?
- What's the difference between FunPass and FunTicket?
- What is a free monthly game credit and how does it work?
- Can I still play the games after I cancelled my FunPass?
- Which games work on Windows 10?
- How do I use FunPass?
- What has changed or improved on the Zylom site lately?
- Which new games will be launched in the coming weeks?
- How can I pay for FunPass?
- I don't have a credit card. Can I still subscribe to FunPass?
- How can I change my payment details?
- How can I change my payment method?
- I have a 3-month, 1-year, or 2-year FunPass subscription and I want to pay in installments. How can I do this?
- I cancelled but you charged me again
- How do I update my billing information?
- I've received a message that Zylom was unable to collect my payment. What should I do?
- Can I play with FunPass right after ordering it?
- What happens to games I have previously purchased when subscribing to FunPass?
- Will my subscription be renewed automatically?
- How can I change my subscription details?
- Can I still play the full versions of games after cancelling my subscription?
- How can I cancel FunPass?
- I currently have a 1-month FunPass at руб 590/month. Are there other 1-month FunPass subscriptions available?
Dear Zylom player,
If you couldn't find your question here, or the answer didn't resolve the problem, you can click here to send an email to our professional Customer Support Team. We'll try to answer within two working days.
